Provision of Contact Management and Business Administration Services
Buyer
NameNational Transport Authority_1149
CountryIE
Published2026-06-03
Deadline—
Value
Estimated€7,795,004 · 7,795,004 EUR
Awarded—
CPV codes
79512000 Business services: law, marketing, consulting64214200 Postal & telecommunications services79500000 Business services: law, marketing, consulting79511000 Business services: law, marketing, consulting79342300 Business services: law, marketing, consulting79342320 Business services: law, marketing, consultingDescription
The Supplier will be required to provide a range of services under the following four service categories: Information Provision Service (Service Category 1), Booking Service (Service Category 2), Back Office Administration and Fulfilment Service (Service Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation.
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