Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]
Buyer
NameCommission for Regulation of Utilities
CountryIE
Published2026-05-19
Deadline—
CPV codes
72000000 IT services: consulting, software, internet72100000 IT services: consulting, software, internet72110000 IT services: consulting, software, internet72120000 IT services: consulting, software, internet72130000 IT services: consulting, software, internet72140000 IT services: consulting, software, internet72150000 IT services: consulting, software, internet72200000 IT services: consulting, software, internet72210000 IT services: consulting, software, internet72211000 IT services: consulting, software, internet72212000 IT services: consulting, software, internet72212211 IT services: consulting, software, internet72212213 IT services: consulting, software, internet72212214 IT services: consulting, software, internet72212215 IT services: consulting, software, internet72212216 IT services: consulting, software, internet72212219 IT services: consulting, software, internet72212220 IT services: consulting, software, internet72212311 IT services: consulting, software, internet72300000 IT services: consulting, software, internet72310000 IT services: consulting, software, internet72311100 IT services: consulting, software, internet72311200 IT services: consulting, software, internet72315200 IT services: consulting, software, internet72315100 IT services: consulting, software, internet72322000 IT services: consulting, software, internet72500000 IT services: consulting, software, internet72510000 IT services: consulting, software, internet72511000 IT services: consulting, software, internet72512000 IT services: consulting, software, internet72600000 IT services: consulting, software, internet72610000 IT services: consulting, software, internet72611000 IT services: consulting, software, internet72700000 IT services: consulting, software, internet72710000 IT services: consulting, software, internet72720000 IT services: consulting, software, internet72800000 IT services: consulting, software, internet72810000 IT services: consulting, software, internet72820000 IT services: consulting, software, internet72900000 IT services: consulting, software, internet72910000 IT services: consulting, software, internet72920000 IT services: consulting, software, internet72250000 IT services: consulting, software, internet71356300 Architecture, engineering & inspection72253000 IT services: consulting, software, internet72315000 IT services: consulting, software, internet72253200 IT services: consulting, software, internet72261000 IT services: consulting, software, internetDescription
The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary technical support and expertise to manage the CRU’s ICT needs, covering infrastructure, cloud services, both physical and virtual systems, as well as applications and services across Levels 1, 2, and 3. The framework agreement will initially run for two years, with the possibility of two further 12-month extensions, up to a total maximum duration of four years. The ICT Managed Services and SOC Services provided under this Services Framework Agreement will be needed continuously for the entire duration of the contract. Optional dedicated resources and ad-hoc project work will be engaged as required, with such assignments awarded through agreed Statements of Work (SoWs) at the sole discretion of the CRU.
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