TR5622 – Electric Ireland Customer Care Support Services
TED · 569926-2026Contract noticeNo deadline given
Value
Estimated€36,000,000 · 36,000,000 EUR
Awarded—
Who already wins at this buyer
Firms with recorded awards from Electricity Supply Board ( ESB ) in this tender’s CPV categories — the incumbents you are bidding against.
| Firm | Wins | Awarded | Last win |
|---|---|---|---|
| Deloitte Ireland LLP | 2 | — | 2026-05-19 |
| Publicis Dublin | Forsman and Bodenfors Dublin | 1 | — | 2026-06-17 |
Full buyer profile: what Electricity Supply Board ( ESB ) buys and who wins it →
CPV codes
79512000 Business services: law, marketing, consulting79500000 Business services: law, marketing, consulting79621000 Business services: law, marketing, consultingDescription
Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.