ENQEIR912 - IT Managed Service Helpdesk
Value
Estimated€14,800,000 · 14,800,000 EUR
Awarded—
WinnerTATA CONSULTANCY SERVICES IRELAND LIMITED
Who already wins at this buyer
Firms with recorded awards from EirGrid plc in this tender’s CPV categories — the incumbents you are bidding against.
| Firm | Wins | Awarded | Last win |
|---|---|---|---|
| CGI IT UK LIMITED | 1 | — | 2026-06-16 |
| Gartner Ireland Limited | 1 | — | 2026-05-20 |
CPV codes
72500000 IT services: consulting, software, internet72600000 IT services: consulting, software, internet72700000 IT services: consulting, software, internet72222300 IT services: consulting, software, internetDescription
EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains an extensive and complex range of enterprise Information Technology (IT) systems, including mission critical IT systems that operate critical national infrastructure. EirGrid are evaluating their operating model in relation to the provision of IT services to both EirGrid and SONI (a group company). Over time this service may be split out to reflect same. EirGrid has a requirement for a fully Managed IT Service Desk which will provide the services listed under the “Scope of Requirements” in the attached PQQ. As IT services are critical in supporting EirGrid’s vital business, the vision is that EirGrid will have access to IT Support Services which are compliant with EirGrid policies and industry best practise standards. The agreement is for 2 years with the option to extend annually for a further 6 years (8 years in total) the estimated value including the potential extension periods is €14,800,000.
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