Provision of a Case Management and Reporting Solution and Related Services
Value
Estimated€12,500,000 · 12,500,000 EUR
Awarded—
Who already wins at this buyer
Firms with recorded awards from Fiosrú - Office of the Police Ombudsman in this tender’s CPV categories — the incumbents you are bidding against.
| Firm | Wins | Awarded | Last win |
|---|---|---|---|
| VMForensics Ltd t/a VMGroup | 1 | — | 2026-06-03 |
Full buyer profile: what Fiosrú - Office of the Police Ombudsman buys and who wins it →
CPV codes
79700000 Business services: law, marketing, consulting79720000 Business services: law, marketing, consulting72000000 IT services: consulting, software, internet72230000 IT services: consulting, software, internet72250000 IT services: consulting, software, internet72240000 IT services: consulting, software, internet48612000 Software & information systemsDescription
The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.
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