IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Value
Estimated€400,000 · 400,000 EUR
Awarded€328,934 · 328,934 EUR
WinnerHalo Service Solutions
Who already wins at this buyer
Firms with recorded awards from Education Procurement Service (EPS) in this tender’s CPV categories — the incumbents you are bidding against.
| Firm | Wins | Awarded | Last win |
|---|---|---|---|
| Chapter and Verse Books Limited T/A The Book Haven | 1 | €2,400,000 | 2026-08-10 |
| O'Mahony's Booksellers Ltd | 1 | €1,067,000 | 2026-06-29 |
| TimeEdit AB | 1 | €627,832 | 2026-09-03 |
| Bloomberg Finance L.P. | 1 | €331,212 | 2026-08-24 |
| Digitary | 1 | — | 2026-04-30 |
Full buyer profile: what Education Procurement Service (EPS) buys and who wins it →
CPV codes
72253000 IT services: consulting, software, internet48445000 Software & information systems72260000 IT services: consulting, software, internet72268000 IT services: consulting, software, internetDescription
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.