Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
Value
Estimated€700,000 · 700,000 EUR
Awarded—
Who already wins at this buyer
Firms with recorded awards from Limerick City and County Council_103432 in this tender’s CPV categories — the incumbents you are bidding against.
| Firm | Wins | Awarded | Last win |
|---|---|---|---|
| John Sisk and Son (Holdings) Ltd and Sorensen Civil Engineering Ltd (together the Sisk Sorensen Joint Venture) | 1 | €35,470,266 | 2026-07-21 |
| John Sisk and Son (Holdings) Ltd | 1 | €35,470,266 | 2026-07-17 |
| Roadstone Ltd | Breedon Surfacing Solutions Ireland Ltd t/a Breedon Ireland | McSweeney Bros Contracts Ltd | 1 | €8,319,987 | 2026-06-25 |
| Mason Advisory Limited | 1 | €3,638,955 | 2026-07-16 |
| Shareridge Ltd | 1 | €2,704,044 | 2026-05-28 |
Full buyer profile: what Limerick City and County Council_103432 buys and who wins it →
CPV codes
79511000 Business services: law, marketing, consulting45232332 Construction work45314000 Construction work45314200 Construction work45314100 Construction workDescription
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.
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