Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
Buyer
NameLimerick City and County Council_103432
CountryIE
Published2026-05-26
Deadline2026-06-22
Value
Estimated€700,000 · 700,000 EUR
Awarded—
CPV codes
79511000 Business services: law, marketing, consulting45232332 Construction work45314000 Construction work45314200 Construction work45314100 Construction workDescription
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.
Similar tenders
Closest by meaning — across languages, via embeddings.
| Published | Title | Buyer | Match |
|---|---|---|---|
| 2026-05-05 | N/M20 Cork to Limerick Project - Land and Property Valuation Services | Limerick City and County Council_103432 IE | 90% |
| 2026-06-10 | Communications advisory to deliver an integrated Public Relations (PR), Digital Marketing and Social Media campaign to support the delivery of Limerick City and County Council’s Housing Program | Limerick City and County Council_103432 IE | 90% |
| 2026-05-22 | Limerick City and County Council Hybrid Cloud Infrastructure Solution and Associated Equipment and Services | Limerick City and County Council_103432 IE | 90% |
| 2026-05-15 | Limerick City and County Council Photography Panel | Limerick City and County Council_103432 IE | 90% |
| 2026-05-29 | Single Party Framework for the Provision of Pest Control Services for Limerick City and County Council 2026 | Limerick City and County Council_103432 IE | 90% |
| 2026-06-11 | Call Contact Centre and Associated Administration Services | — | 90% |